Your systems are live. Now let us keep them running.
With the Residential and Commercial billing systems built and going live — alongside the existing workflows already in production on Zuper — this retainer covers ongoing administration, integration health, testing, demonstrations, and faster ticket resolution, delivered by the same Sr. Engg. team on the weekly cadence already in place.
Maintenance Plans
Care
Day-to-day Zuper administration and reliable support for the live Residential, Commercial, and existing production workflows.
- Internal Zuper administration — users, roles, workflows, settings
- Dedicated solution engineer
- Ticket support — 48–72 hour response SLA
- Weekly cadence call (already in place)
- Minor configuration changes & basic testing
- Monthly usage & health report
Managed
Full managed services for active integrations, recurring change requests, testing, and team training.
- Everything in Essential, plus:
- Dedicated solution engineer + project manager
- Third-party integration support — SAP, Zoho, telephony, SMS, CRM
- Functional testing & UAT for every release
- Feature demonstrations & quarterly team training
- Ticket resolution — within 24 hours
- Custom report builds for Logistics, Service & Ops
Partner
A dedicated extension of your team — custom development, regression testing, and the fastest SLAs we offer.
- Everything in Growth, plus:
- Dedicated solution engineer + project manager
- Custom API extensions & new integration builds
- Regression testing across all releases & integrations
- Ticket resolution — within 8 hours
- Monthly demos, team training & roadmap reviews
Plan Comparison
| Capability | Essential | Growth | Enterprise |
|---|---|---|---|
| Monthly hours included | 25 | 40 | 60 |
| Internal Zuper administration | ✓ | ✓ | ✓ |
| Dedicated solution engineer | ✓ | ✓ | ✓ |
| Project manager | — | ✓ | ✓ |
| Weekly cadence call | ✓ | ✓ | ✓ |
| Ticket resolution SLA | 48–72 hrs | Within 24 hrs | Within 8 hrs |
| Third-party integration support | — | ✓ | ✓ |
| Testing & QA | Basic | Functional + UAT | Full + Regression |
| Feature demos & training | — | Quarterly | Monthly |
| Custom report builds | — | ✓ | ✓ |
| Custom development & API extensions | — | On request | ✓ |
What you get every month
Every plan covers the core pillars that keep your Residential, Commercial, and existing production workflows healthy and your field teams productive.
What's Not Included
Scoped & billed separately
The following items fall outside the monthly retainer. Each will be scoped independently with a separate estimate and SOW before any work begins.
Why RethinkingWeb
Continuity, not handover
The Sr. Engg. team and weekly cadence already in place stay in place. No re-onboarding, no context loss.
Sr. Engg. — same team who built it
The people on the call are the people who built your Residential, Commercial, and existing production workflows. No subcontracting.
Proactive, not reactive
Issues caught and resolved before they hit the dispatch board — keeping field operations and SLAs intact.
Full-stack Zuper coverage
Administration, integrations, testing, training, and custom development — one accountable partner, one invoice.
Terms & Fine Print
Important details about all plans
- All prices are in USD per calendar month, billed at the start of each cycle.
- All work is performed in IST (Indian Standard Time, UTC +5:30). Support and communication hours align with IST business hours unless otherwise agreed in writing.
- Hours are pooled across the calendar month. Unused hours roll forward to the next cycle (maximum one month carry-over).
- New workflow development — including net-new billing processes, automation sequences, or business-process redesigns — will be scoped and billed separately via a standalone SOW.
- Out-of-scope work beyond the included monthly hours will be discussed in the weekly cadence call and billed at the agreed T&M rate upon approval.
- This proposal covers maintenance and support for the Residential and Commercial billing systems as well as all existing workflows currently in production on Zuper. Additional systems or modules will be scoped separately.
- Zuper product customizations and Zuper migrations are not included and will be scoped independently if required.
- Zuper platform licence fees are not included and remain the client's responsibility.
- Either party may terminate with 30 days' written notice. Final scope and SLAs are confirmed in a signed SOW.